Frequently Asked Questions
Everything you need to know about your vaping journey.
How long does shipping typically take?
Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for electronic devices?
We offer a 14-day return policy for unopened and unused electronic devices. If a product is defective, please contact our support team within 30 days for a replacement or refund.
Do your vaporizers come with a warranty?
Yes, all our electronic vaporizers come with a manufacturer's warranty. The duration varies by brand, typically ranging from 6 months to 2 years.
How do I know if my device is authentic?
Planet of the Vapes only sources directly from authorized manufacturers. Each device includes an authenticity scratch-off code that can be verified on the manufacturer's official website.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as secure digital payment options like Sezzle for interest-free installments.
Is a signature required upon delivery?
Due to federal regulations regarding the sale of electronic nicotine delivery systems, an adult signature (21+) is required upon delivery for all orders.